Privacy Policy - da3wa | دعوة

1. Introduction

Welcome to da3wa ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and mobile application (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

This Privacy Policy applies to both our web platform and our native mobile applications available on iOS and Android platforms.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our Services
• Contact us for support
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Payment information (processed securely through third-party payment processors)
• Property listings and related information you submit
• Communications with us

2.2 Automatically Collected Information

When you access our Services, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log information (IP address, browser type, pages visited, time spent on pages)
• Usage data (features used, actions taken within the app)
• Location information (with your permission on mobile devices)
• Cookies and similar tracking technologies

2.3 Mobile Application Specific Data

Our mobile applications may collect additional information with your permission:

• Camera access (for uploading property images)
• Photo library access (for selecting property images)
• Location services (for property search and mapping features)
• Push notification tokens (for sending you updates)
• Mobile analytics data

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing your transactions and managing your account
• Sending you technical notices, updates, security alerts, and support messages
• Responding to your comments, questions, and customer service requests
• Communicating with you about products, services, offers, and events
• Monitoring and analyzing trends, usage, and activities in connection with our Services
• Detecting, preventing, and addressing technical issues and security incidents
• Personalizing and improving your experience
• Facilitating property listings, searches, and transactions
• Complying with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Email service providers
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you give us consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage practices
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

You can request deletion of your account and associated data at any time through our account deletion request process.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information
• Portability: You can request a copy of your data in a structured, machine-readable format
• Objection: You can object to certain processing of your personal information
• Restriction: You can request restriction of processing in certain circumstances
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Services are not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Our mobile applications may use mobile analytics software to better understand the functionality of our applications on your device.

11. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of every website you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. For significant changes, we may provide more prominent notice or seek your consent as required by law.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your request within a reasonable timeframe as required by applicable law.

14. Consent

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.